Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim
How can we help?
We want to make things easier for you, by using our help centre we’re able to identify the needs of our customers, if there’s something missing you can rate the article or contact us directly.
- Key facts documents A summary of all our policies
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Policy wording documents
Open a PDF document
- Complete
- Complete (If your policy starts on or after 17/12/19)
- Regular
- Regular (If your policy starts on or after 17/12/19)
- MoneyBack
- MoneyBack (If your policy starts on or after 17/12/19)
- Value
- Value (If your policy starts on or after 17/12/19)
- Fixed For Life
- Fixed For Life (If your policy starts on or after 17/12/19)
- Pre-Existing
- Pre-Existing (If your policy starts on or after 17/12/19)
- Liability Only
- Liability Only (If your policy starts on or after 17/12/19)
Frequently asked questions
Top questions
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How to contact us
If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help! Claims: Submit a claim: Login to 'My Account', click on 'my policies and quotes' and start a new claim on the policy you need to claim...
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Can I change my monthly Direct Debit date?
Due to the way our systems work, we are unfortunately unable to change Direct Debit dates. For all customers paying by Direct Debit, the payment date will be on the same day of the month that their policy started. Sometimes the first payment can b...
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My pet is sick
Speak to a vet 24/7 with free FirstVet appointments, find out more and download the app here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
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How do I make a claim?
Submit and track your claim in the Existing Customers section of our site. Go to your quotes and policies, select 'make a claim'. If you need to contact one of the team please email service@boughtbymany.claims
24/7 video consultations with a vet
24/7 video consultations with a vet
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