Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim
Supporting you
We want to make your life easier, find the answers to your questions here. Help us help you by rating the articles so we can improve the content where needed!
- Key facts documents A summary of all our policies
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Policy wording documents
Open a PDF document
- Complete
- Complete (If your policy starts on or after 17/12/19)
- Regular
- Regular (If your policy starts on or after 17/12/19)
- MoneyBack
- MoneyBack (If your policy starts on or after 17/12/19)
- Value
- Value (If your policy starts on or after 17/12/19)
- Fixed For Life
- Fixed For Life (If your policy starts on or after 17/12/19)
- Pre-Existing
- Pre-Existing (If your policy starts on or after 17/12/19)
- Liability Only
- Liability Only (If your policy starts on or after 17/12/19)
Frequently asked questions
Top questions
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How to contact us
If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help! Claims: Submit a claim: Login to 'My Account', click on 'my policies and quotes' and start a new claim on the policy you need to claim...
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Can I change my monthly Direct Debit date?
Due to the way our systems work, we are unfortunately unable to change Direct Debit dates. For all customers paying by Direct Debit, the payment date will be on the same day of the month that their policy started. Sometimes the first payment can b...
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Do you have a vet service that I can contact when my pet is unwell?
We know that your pets are a big part of your family, so we understand how stressful it can be if they become unwell - especially if you're not sure what to do next! That's why Bought By Many has partnered with FirstVet to provide free video consu...
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How do I make a claim?
We’re sorry to hear you need to make a claim, and hope your pet feels better soon! We don't use paper claim forms at Bought By Many. To register a claim, you can use our Snap Claims process online via My Account. Alternatively, if you would like t...
24/7 video consultations with a vet
24/7 video consultations with a vet
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