Claiming online
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claimWe want to make things easier for you, by using our help centre we’re able to identify the needs of our customers, if there’s something missing you can rate the article or contact us directly.
If you need help with your current policy, you can contact us via the following: Online: You can submit a request by clicking the contact us button on our website or help widget. Call us: 0345 340 4090 to discuss your policy or ask any ...
Your monthly payment will go out on the anniversary of your policy, so if you were to start a policy on the 10th of the month, your monthly payment date will always be the 10th. However, your first payment is taken up to 10 days after you ha...
Speak to a vet 24/7 with free FirstVet appointments, find out more and download the app here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
All customers can submit claims by logging in with their email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when you click on ‘My Account’. If you would prefer...
Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.
Make a claim24/7 video consultations with a vet
Find out more