We're sorry to hear you're thinking of cancelling your policy.
To request cancellation you can contact us:
Online: Using the contact us button and selecting the ‘ I am an existing customer’ request tab.
Call us: 0345 340 4090 to discuss cancellation.
Cancelling at renewal
If you do not contact us, we will automatically renew your policy. If you do not want to renew your policy, please do not cancel your Direct Debit Mandate before your renewal date. If you do, your policy will be automatically cancelled which may be before the end of your policy.
Cancelling during the first 14 days
If you cancel your policy within the 14-day cooling-off period, we will refund any payments you have made. Refunds will take up to 10 days to reach your account.
Cancelling during your policy year You can cancel your policy at any time without any additional charges or penalties. If you pay annually and are due a refund, we will process this within 10 days.
