How do I ask a question about my existing cover?

Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account.

Our policy documents are one of the first to bear the Fairer Finance badge, which means they passed a rigorous assessment to ensure they are clear and with no hidden exclusions.

We’re happy to help if you’re still not sure about something – please go to the ‘Contact Us’ section of My Account. You can also ask any questions via our live chat service on the website.

If you'd prefer to talk to us over the phone then our customer support team are here to help! We can be reached on 0345 340 4090 (lines are open 9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays).

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

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