Return to Help Centre Bought By Many Pet Insurance Claims What are the waiting periods before I can claim? 06 October 2021 11:25 Updated Kenwyn Bought By Many The following waiting periods apply if no cover was in place up to the date your new policy starts/add a pet to the existing policy: Any accident that occurs or is treated within the first 48 hours of the policy. If your pet passes away in the first 14 days due to illness. Any vet's fees incurred due to an illness within the first 14 days of the policy. Waiting periods do not apply to the following: Your pet has been covered up to the date of your policy with us You're adding a pet to your policy with us and they have been covered up to the date you are adding them to your existing policy Renewal your policy with us Was this article helpful?