What happens at renewal?

Your policy will renew automatically unless we hear otherwise from you. We do this to make sure there are no gaps in your cover. We will contact you 28 days before your renewal to remind you that this is about to take place.

There may be an increase when you renew. To find out more about why prices can go up at renewal, you can check out our guide to why costs increase here.

You can also learn about what we're doing to improve our own pet insurance renewals here.

We appreciate that you need to make sure your policy works for you and your pet's needs. If you find your renewal isn't quite right for you, please get in touch with our support team. We are more than happy to help! 

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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