Your policy will renew automatically unless we hear otherwise from you. We do this to make sure there are no gaps in your cover. We will contact you 28 days before your renewal to remind you that this is about to take place.
If you have our Fixed For Life policy, your price at renewal will be the same – as it always will be.
For all our other policies, there may be an increase when you renew. To find out more about why prices can go up at renewal, you can check out our guide to why costs increase here.
You can also learn about what we're doing to improve our own pet insurance renewals here.
We appreciate that you need to make sure your policy works for you and your pet's needs. If you find your renewal isn't quite right for you, please give our customer support team a call on 0345 340 4090 or email firstname.lastname@example.org - we may be able to look at options that could make your renewal more suitable.