How do I raise a complaint or submit feedback?

We're all about making insurance fairer for customers, and genuinely care about what you think.

We really value feedback, as it means we can look at ways to improve our products and services and make insurance better.

If you would like to share any feedback with us or raise a complaint, the easiest way to do so is via the 'Contact Us' section of My Account.

We can also be reached by phone on 0345 340 4090 (lines are open 9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays).

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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