How do I raise a complaint or submit feedback?

We aim to give you the best experience every time, but if something isn’t quite right we want to hear from you so we can turn it around as soon as possible. 
The easiest and quickest way to let us know is via the Contact Us page in the My Account area of our site ( Alternatively, you can send us an email at or give us a call on 03453 40 40 90.
If you prefer you can also reach us by post, though it will naturally take a little longer. Write to us at: Complaints Manager, Bought By Many, Oakfield House, 35 Perrymount Road, Haywards Heath, West Sussex RH16 3BW, United Kingdom. 
Once we receive your complaint, our team will aim to resolve this for you within 3 working days. Where that isn’t possible, your complaint will be passed to our specialist resolution team who will send a written acknowledgement within 5 working days and will aim to send you a final response within 4 weeks.
The majority of our complaints are resolved within 4 weeks, but if there is any change to this timeframe, we will update you and send a final response no later than 8 weeks from receipt of your complaint.
If you are not satisfied with the outcome you can contact the Financial Ombudsman Service.
By post: Exchange Tower, London E14 9SR. By phone: 0300 123 9123 or 0800 023 4567.
Further information can be found in the FOS leaflet which can be accessed via this website:
Following the complaints procedure does not affect your rights to take legal action.
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