How do I raise a complaint or submit feedback?

We're all about making insurance fairer for customers, and genuinely care about what you think.

We really value feedback, as it means we can look at ways to improve our products and services and make insurance better.

If you would like to share any feedback with us or raise a complaint, you can send us an email at or you can reach us by phone on 0345 340 4090 (lines are open 9am-7pm, Monday-Friday and 9am-5.30pm on Saturdays).

Once we receive your complaint, our team will aim to resolve this for you within 3 working days. Where that isn’t possible, your complaint will be escalated to our specialist resolution team who will send a written acknowledgement within 5 working days and will aim to send you a final response within 4 weeks.

The majority of our complaints are resolved within 4 weeks, but if there is any change to this timeframe, we will update you and send a final response no later than 8 weeks from receipt of your complaint.

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