Why do you have a 14-day waiting period?

All our policies come with a 14 day waiting period.  This means that if your pet becomes ill in the first 14 days, you will have to pay for any treatment but we will cover any further treatment for that condition after the 14 days has expired.

If you are switching from another insurer, we will waive the 14 days waiting period to ensure you have continuous cover.  If you need to make a claim in the first 14 days, we will ask you to provide details of your previous insurer. 

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