How do I submit a continuation claim for an ongoing condition?

It's easy to register a continuation claim, as it's done in exactly the same way that you would register any other claim.

For ongoing conditions, you can submit a new claim at each new point of treatment. Alternatively, you can wait until all the treatment has been done and submit it all as one big claim at the end (you can also register claims up to 12 months after the event).

It's up to you how you wish to submit your continuation claims, and we're happy to go with whichever option you find easier!

To submit a new claim, you can use our Snap Claims process online via My Account.

Alternatively, if you would like to register your claim over the phone, our Claims team can be reached on 0333 130 4552 (9am-5pm, Monday-Friday).

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

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