How to contact Customer Support about your policy

 

Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims.

If you still need help with your policy, you can contact us via the following:

General queries

Online: You can submit a request using our online form and we'll be in touch.

Telephone: Call us on 0345 340 4090 to discuss your policy or ask any questions regarding our products.

We're here for you from Monday to Friday 9am to 7pm and Saturday 9am to 5:30pm

Claims

For customers with £3,000, £7,000 and £15,000 of vet fee cover, please email service@boughtbymany.claims or call 0333 130 4552

For customers with £2,000 of vet fee cover, please email myclaim@boughtbymany.com or call 0345 646 1213

 

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

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