How to contact us

If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help!


Submit a claim: Login to 'My Account', click on 'my policies and quotes' and start a new claim on the policy you need to claim for
Phone number: 0333 130 4552

We're here 9-5 Monday to Friday

General enquiries:

Email: Select the "Submit a Request"  or "Contact Us" button on our website or help widget. 
Call us: 0345 340 4090

We're open Monday to Friday 9 to 7 and Saturday 9 to 5:30

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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

24/7 video consultations with a vet

24/7 video consultations with a vet

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