How do I get an update on my claim?

Our claims team are unable to take telephone calls at the moment, you can submit and track your claim by selecting 'make a claim', if you need to contact one of the team please email



To view the claims status tracker on our website, follow our step-by-step guide! 

First of all, head to our website at

Unless you are there already...

If you are not logged - Click on "Existing Customers" in the top right hand corner. Enter your email and password to log in to the website. 


Once logged in/if logged in already - Click on "My Account" to open the drop-down menu. Click "My Quotes and Policies" 



The page should look like this with your active policies showing below: 


Click on "View Policy" which will take you to this page: 


Next click on "View Claims" which will take you here: 


On this page, you will see the most recent updates to your open claims in a timeline style display. 



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Claiming online

Claiming online is easy, log in to My Account, select the policy you would like to make a claim against and upload your invoices, we’ll do the rest.

Make a claim

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