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UK C&D - Customer Service Executives

General Q&As

• 1. UK C&D - Customer Service Executives
  2. General Q&As

  When will I receive my refund?

    Refunds take up to 10 working days from when a payment has cleared. 

• 1. UK C&D - Customer Service Executives
  2. General Q&As

  How do I renew my policy?

      We will automatically renew your policy so there is no need to contact us unless you wish to make changes to your policy or cancel your renewal.   You can request these changes via the following:   Online:  You can submit your request by using...

• 1. UK C&D - Customer Service Executives
  2. General Q&As

  How do I make an outstanding payment?

    you can contact us via the following:   Direct Debit   Call us: 0345 340 4090 we can discuss any payment related questions.    Annual Card payment    Call us: 0345 340 4090 we can discuss any payment related questions.    We are not able to upda...

• 1. UK C&D - Customer Service Executives
  2. General Q&As

  How do I track my claim?

    You have two ways you can track your current claim:   Online: In ‘My Account’ select the policy with the current pet you are claiming for under ‘My quotes and policies’    Call us: 0333 130 4552 to discuss your current claim    

• 1. UK C&D - Customer Service Executives
  2. General Q&As

  How to contact Claims

    If you need help with a current claim or would like to make a claim you can contact us via the following:    To submit a claim: Login to 'My Account' then click on 'My policies and quotes' and you can start a new claim on the policy for the pet ...