Pet Insurance
Contact Us
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How to contact us
If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help! Claims: Submit a claim: Login to 'My Account', click on 'my policies and quotes' and start a new claim on the policy you need to claim...
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Where are my Policy Documents?
When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depe...
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How do I raise a complaint or submit feedback?
We're all about making insurance fairer for customers, and genuinely care about what you think. We really value feedback, as it means we can look at ways to improve our products and services and make insurance better. If you would like to share an...
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I haven't received the validation email to set up My Account
If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll re-se...
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Can I make changes to my policy?
If you need to update any details on your policy (such as your address or contact information), please get in touch with us as soon as possible so we can make sure everything is correct and up to date. It's easy to reach us by calling 0345 340 409...
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How do I ask a question about my existing cover?
Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge...
Quotes
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New £99 excess and how this will work
We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option! From 06/03/2020 a new excess option of £99 is being added to all our products. Howeve...
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How do I get a quote for a Cat or Cats?
We have unique cat insurance policies that are designed to fix the things pet owners hate about insurance. This information will help you get a quote for your beloved cat or better, cats 😃 Please click here to get to our quote page. On the firs...
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I don't vaccinate my pet - can you still insure them?
When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following:"You understand that you will not be covered for any vaccinable illness unless y...
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Can I insure more than one pet?
Yes you can! To get a multi-pet quote online, click here to get to our quote page (you may need to log in if you haven't already). Once you've filled in the details of your first pet, instead of clicking the 'Continue' button just click the 'Add ...
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Can I add another pet to my policy?
Yes you can! There is no limit to how many pets you can have on the same policy, and any policies with more than one pet will have the 15% multi-pet discount automatically applied. To add a pet to your existing policy, please give our customer sup...
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How do I get a quote?
It's really easy and completely free! You can get a quote by clicking here. You can enter the details for your pet by clicking/tapping on the spaces and typing in or selecting the correct information! Alternatively, please feel free to give us a c...
Pre-Existing conditions
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Can you cover my pet's pre-existing condition?
At Bought By Many, we want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an illness or injury that has required treatme...
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What are bilateral conditions? Do you cover them?
What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or e...
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What is a pre-existing condition?
At Bought By Many, we define a pre-existing condition as anything your pet has had treatment, medication or advice for in the last 24 months. We offer a unique Pre-Existing policy which provides cover for pets with past medical issues. You can al...
Payments
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Can I change my monthly Direct Debit date?
Due to the way our systems work, we are unfortunately unable to change Direct Debit dates. For all customers paying by Direct Debit, the payment date will be on the same day of the month that their policy started. Sometimes the first payment can b...
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What happens if I miss a monthly payment?
If you pay your premium by monthly Direct Debit, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). If a Direct Debit payment fails on th...
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Can I pay my premium by monthly Direct Debit?
Yes, you can set up an interest-free monthly Direct Debit. When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day w...
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Can I pay my premium in one annual payment?
Yes - when purchasing your policy, you can choose to set up a monthly Direct Debit or pay your annual premium in full by card. When getting a quote online, the prices will initially be shown as a monthly rate. However, once you have selected your ...
Policy Info
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Does pet insurance cover Coronavirus?'
All of our policies (excluding Liability Only) will cover vet fees should your pet become unwell. While pets are thought to be a low risk from Covid-19, our insurance policies do not exclude specific viruses so we would cover a new claim for vet t...
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Co - Payment option
At Bought By Many we want our customers to have a variety of options when choosing their policies, not just with the level of cover or the features but also with how much they are paying in the event a claim is made. We want you to have these choi...
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Do you cover dogs taken to work?
At Bought By Many, we can insure dogs in the workplace/assistance dogs in certain situations although we do not cover dogs used in connection with any business or to earn money. If you would like to speak to our customer service team about this f...
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Can I downgrade my policy?
While we do not allow the upgrading of policies, you can actually downgrade your cover at any time. By downgrading your policy, you can still keep your cover rolling on, ensuring your pet stays insured but decreasing your premium (in most cases)....
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Can you help me cope with loss of my pet?
As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some e...
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Why do you have a 14-day waiting period?
Our policies exist to provide our customers' pets with the right cover when their pet needs it most. Unfortunately, some customers aren't always purchasing with their pet's long term well-being in mind and only purchase insurance after their pet h...
Renewal
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Why has my premium gone up at renewal?
As with many pet insurance policies out there, your premiums can increase when you renew. This is down to a number of factors, which will be outlined in the renewal notice email that gets sent to you 28 days before your renewal date. To find out h...
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What happens at renewal?
Your policy will renew automatically unless we hear otherwise from you. We do this to make sure there are no gaps in your cover. We will contact you 28 days before your renewal to remind you that this is about to take place. If you have our Fixed ...
Claims
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Do you have a vet service that I can contact when my pet is unwell?
We know that your pets are a big part of your family, so we understand how stressful it can be if they become unwell - especially if you're not sure what to do next! That's why Bought By Many has partnered with FirstVet to provide free video consu...
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How do I make a claim?
Our claims team are unable to take telephone calls at the moment, you can submit and track your claim by selecting 'make a claim', if you need to contact one of the team please email service@boughtbymany.claims We’re sorry to hear you need to ma...
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How do I get an update on my claim?
Our claims team are unable to take telephone calls at the moment, you can submit and track your claim by selecting 'make a claim', if you need to contact one of the team please email service@boughtbymany.claims To view the claims status tracke...
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What is FirstVet?
Bought By Many has partnered with FirstVet to provide free video consultations to all our pet insurance customers, which can be accessed through your smartphone or tablet. FirstVet consultations are available 24 hours a day, 7 days a week; so if y...
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Can you help me cope with loss of my pet?
As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some e...
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How do I submit a continuation claim for an ongoing condition?
It's easy to register a continuation claim, as it's done in exactly the same way that you would register any other claim. For ongoing conditions, you can submit a new claim at each new point of treatment. Alternatively, you can wait until all the ...
About Us
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Unsubscribe or Delete your Bought By Many Account
We are sorry to see you go! 😔 Our website allows you to delete your account or to change your email preferences in the “My account” area. In order to change your email preferences please click here > scroll down to Email preferences and se...
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Is my cover safe with you?
In the past 5 years we've helped over 130,000 people find better insurance. Our policies are protected by the FSCS and underwritten by Great Lakes Reinsurance (UK) SE. *Great Lakes is owned by Munich Re, one of the world's largest reinsurers, so y...
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How do you work with your insurance partners?
How do you work with your insurance partners? At Bought By Many, we negotiate discounts directly with our insurance partners for our members. To access these deals, you can join the group that is most appropriate for your needs and get a quote fro...