Pet Insurance
Contact Us
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How to contact Customer Support about your policy
Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: General queries Online: Y...
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How to refer a friend?
To refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checko...
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Where are my Policy Documents?
When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depe...
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How do I raise a complaint or submit feedback?
We aim to give you the best experience every time, but if something isn’t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is via the Contact Us page in the My Accoun...
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I haven't received the validation email to set up My Account
If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll re-se...
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How do I update my policy?
Please let us know if any information we have about you and your pet is incorrect or changes. This includes letting us know if your pet is neutered or spayed as this can reduce the cost of your cover. If you would like to update any details on ...
Quotes
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Your pet's date of birth - Compare The Market
Bought By Many policies can be found on various comparison websites. We think it's great that you have the option to see all the cover levels available and choose the best suited policy for you and your pets. One of the most prominent we appear on...
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New £99 excess and how this will work
We are always listening to the voice of our customers and understand that we need to act on what we hear. Doing just that we have introduced a new excess option! From 06/03/2020 a new excess option of £99 is being added to all our products. Howeve...
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How do I get a quote for a Cat or Cats?
We have unique cat insurance policies that are designed to fix the things pet owners hate about insurance. This information will help you get a quote for your beloved cat or better, cats 😃 Please click here to get to our quote page. On the firs...
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I don't vaccinate my pet - can you still insure them?
When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following:"You understand that you will not be covered for any vaccinable illness unless y...
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Can I insure more than one pet?
Yes you can! To get a multi-pet quote online, click here to get to our quote page (you may need to log in if you haven't already). Once you've filled in the details of your first pet, instead of clicking the 'Continue' button just click the 'Add ...
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Can I add another pet to my policy?
Yes you can! There is no limit to how many pets you can have on the same policy, and any policies with more than one pet will have the 15% multi-pet discount automatically applied. (The multi-pet discount is unfortunately not available on our new ...
Pre-Existing conditions
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Pre-existing Policies explained.
Curious about our pre-existing cover? Have a look at the clip below and you should find your questions answered. If you would like more information or simply want to get a quote click here.
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Can you cover my pet's pre-existing condition?
At Bought By Many, we want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover for an illness or injury that has required treatme...
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What are bilateral conditions? Do you cover them?
What is a bilateral condition? A bilateral condition is a medical condition that can happen on both sides of the body. Examples are cruciate ligament issues, slipping knee caps (also known as luxating patella) or joint dysplasia (such as hip or e...
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What is seen as a pre-existing condition?
This is anything that your pet has had the following: Treatment - e.g An operation before the policy started. Medication - e.g Ongoing medication or recent medication is given before policy has started. Advice - e.g Any information rece...
Payments
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Can I change my direct debit/monthly payment date?
Your monthly payment will go out on the anniversary of your policy, so if you were to start a policy on the 10th of the month, your monthly payment date will always be the 10th. However, your first payment is taken up to 10 days after you ha...
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What happens if I miss a monthly payment?
If you pay your premium by monthly Direct Debit, your payment date will be the same day of the month that your policy first started (the only time this will change is if it falls on a weekend or bank holiday). If a Direct Debit payment fails on th...
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Can I pay my premium by monthly Direct Debit?
Yes, you can set up an interest-free monthly Direct Debit. When purchasing your policy, either online or over the phone, you can choose whether you'd like to pay monthly or annually. If you select to pay by monthly Direct Debit, your payment day w...
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Can I pay my premium in one annual payment?
Yes - when purchasing your policy, you can choose to set up a monthly Direct Debit or pay your annual premium in full by card. When getting a quote online, the prices will initially be shown as a monthly rate. However, once you have selected your ...
Policy Info
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How to update your pet's spayed/neutered status online
We have recently added this feature to the “My Account” area on our website. Below is a video guide to walk you through it! Remember you can also Add or Remove your pet online too!
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Adding or Removing your pet online
It is now easier than ever to add or remove a pet from your policy. We have recently added this feature to the “My Account” area on our website. Below is a step-by-step guide to walk you through it! Step-by-step guide – Adding a pet Once logged i...
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Does pet insurance cover Coronavirus?'
All of our policies (excluding Liability Only) will cover vet fees should your pet become unwell. There is no evidence to suggest your pet can contract Covid-19, should the virus affect your pet your policy will support you. Vet practices have be...
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Co - Payment option
At Bought By Many we want our customers to have a variety of options when choosing their policies, not just with the level of cover or the features but also with how much they are paying in the event a claim is made. We want you to have these choi...
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Do you cover dogs taken to work?
At Bought By Many, we can insure dogs in the workplace/assistance dogs in certain situations although we do not cover dogs used in connection with any business or to earn money. If you would like to speak to our customer service team about this f...
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Can I downgrade my policy?
While we do not allow the upgrading of policies, you can actually downgrade your cover at any time. By downgrading your policy, you can still keep your cover rolling on, ensuring your pet stays insured but decreasing your premium (in most cases)....
Renewal
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Why has my premium gone up at renewal?
As with many pet insurance policies out there, your premiums can increase when you renew. This is down to a number of factors, which will be outlined in the renewal notice email that gets sent to you 28 days before your renewal date. To find out h...
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What happens at renewal?
Your policy will renew automatically unless we hear otherwise from you. We do this to make sure there are no gaps in your cover. We will contact you 28 days before your renewal to remind you that this is about to take place. There may be an increa...
Claims
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My pet is sick
Speak to a vet 24/7 with free FirstVet appointments, find out more here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
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How do I make a claim?
All customers can submit claims by logging in with their email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when you click on ‘My Account’. If you would prefer...
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How do I get an update on my claim?
Track your claim in the Existing Customers section of our site, this is kept up to date and if you have not heard from us, don't worry. We are working on it and we will contact you if we require any additional information To view the claims st...
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What is FirstVet?
All Bought by Many policies (excluding Liability) have access to free appointments 24/7 with First Vet. As a Bought By Many customer you have unlimited free access to video vet appointments 24/7 with FirstVet. You can video call a vet from anywhe...
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Can you help me cope with loss of my pet?
As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some e...
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How do I submit a continuation claim for an ongoing condition?
Continuation claim’s can be submitted by logging in with your email and password through the Existing Customers area of our website, you will find the service in the ‘my quotes and policies’ area when you click on ‘My Account’. For ongoing cond...
About Us
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Unsubscribe or Delete your Bought By Many Account
We are sorry to see you go! 😔 Our website allows you to delete your account or to change your email preferences in the “My account” area. In order to change your email preferences please click here > scroll down to Email preferences and se...
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Is my cover safe with you?
In the past 5 years we've helped over 130,000 people find better insurance. Our policies are protected by the FSCS and underwritten by Great Lakes Reinsurance (UK) SE. *Great Lakes is owned by Munich Re, one of the world's largest reinsurers, so y...
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How do you work with your insurance partners?
How do you work with your insurance partners? At Bought By Many, we negotiate discounts directly with our insurance partners for our members. To access these deals, you can join the group that is most appropriate for your needs and get a quote fro...