Kenwyn

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  • Can I add another pet to my policy?

    Yes you can! There is no limit to how many pets you can have on the same policy, and any policies with more than one pet will have the 15% multi-pet discount automatically applied. There are two wa...

  • Adding or Removing your pet online

    It is now easier than ever to add or remove a pet from your policy. We have recently added this feature to the “My Account” area on our website. Below is a step-by-step guide to walk you through it...

  • How do I raise a complaint or submit feedback?

    We're all about making insurance fairer for customers, and genuinely care about what you think. We really value feedback, as it means we can look at ways to improve our products and services and ma...

  • How do I get an update on my claim?

    Track your claim in the Existing Customers section of our site, this is kept up to date and if you have not heard from us, don't worry. We are working on it and we will contact you if we require an...

  • What will I need to submit a claim?

      Visit the 'Existing Customers' section on our site, select 'My quotes and policies' and chose the policy you would like to claim against. Supplying two years of your pets medical history along wi...

  • How long do I have to submit a claim?

    12 months from first diagnosis of an illness by a vet, or from the date that an accident happened.  To learn more about Bought By Many's claims processes, you can read our guide here.

  • Can you pre-authorise my claim?

    Unfortunately we are not able to pre-authorise claims. Treatment prescribed may be more or less than the price quoted by your practice. If you have a question about what your policy covers you can ...

  • Can you pay claims directly to my vet?

    Yes, when you submit your claim online simply select who needs to be paid.  You can learn more about how to make a claim here.  

  • Are there any breeds that you can't insure?

    Dog Breeds  We are not able to cover dogs or cross-breed of dogs listed in the Dangerous Dogs Act 1991. The act considers Pit Bull Terriers, Japanese Tosa, Dogo Argentino and Fila Brasileiro to be ...

  • Can I make changes to my policy?

    If you need to update any details on your policy (such as your address or contact information), please get in touch with us as soon as possible so we can make sure everything is correct and up to d...