Stephanie

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Recent activity by Stephanie Recent activity Votes
  • How do I make a claim?

    Submit and track your claim in the Existing Customers section of our site. Go to your quotes and policies, select 'make a claim'. If you need to contact one of the team please email service@boughtb...

  • My pet is sick

      Speak to a vet 24/7 with free FirstVet appointments, find out more and download the app here Please note, if your pet is seriously unwell we recommend you contact your vets immediately.  This ser...

  • What is FirstVet?

    All Bought by Many policies (excluding Liability) have access to free appointments 24/7 with First Vet.  Download the app and find out more here    

  • Do I need a claim form?

    Say goodbye to claim forms!  Login to the 'Existing Customer' section of our site, select your quotes and policies and claim against your pets policy.  We don't need you to fill in a claim form but...

  • Can I change my monthly Direct Debit date?

    Due to the way our systems work, we are unfortunately unable to change Direct Debit dates. For all customers paying by Direct Debit, the payment date will be on the same day of the month that their...

  • How do I submit a continuation claim for an ongoing condition?

    It's easy to register a continuation claim, as it's done in exactly the same way that you would register any other claim. For ongoing conditions, you can submit a new claim at each new point of tre...

  • Can I insure more than one pet?

    Yes you can!  To get a multi-pet quote online, click here to get to our quote page (you may need to log in if you haven't already). Once you've filled in the details of your first pet, instead of c...

  • Can you cover my pet's pre-existing condition?

    At Bought By Many, we want to make better insurance for everyone. That's why we've created a new approach to pre-existing conditions for our pet insurance policies. If you're looking to find cover ...

  • Can you help me cope with loss of my pet?

    As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be the...

  • I don't vaccinate my pet - can you still insure them?

    When a customer purchases a policy with us (either online or over the phone), they are asked to agree to all the declarations and assumptions, including the following:"You understand that you will ...