Contact Us
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How to contact Customer Support about your policy
Did you know you can view and edit your policy details via My Account? You can also download your policy documents and submit any claims. If you still need help with your policy, you can contact us via the following: General queries Online: Y...
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How to refer a friend?
To refer a friend, please go to the My Account section of our website, select Refer a Friend and register to share. Once you've registered, you can share your unique referral link with a friend, or they can simply state your name at the checko...
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Where are my Policy Documents?
When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depe...
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How do I raise a complaint or submit feedback?
We aim to give you the best experience every time, but if something isn’t quite right we want to hear from you so we can turn it around as soon as possible. The easiest and quickest way to let us know is via the Contact Us page in the My Accoun...
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I haven't received the validation email to set up My Account
If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll re-se...
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How do I update my policy?
Please let us know if any information we have about you and your pet is incorrect or changes. This includes letting us know if your pet is neutered or spayed as this can reduce the cost of your cover. If you would like to update any details on ...
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How do I ask a question about my existing cover?
Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge...
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How do I cancel my policy?
We're sorry to hear you're thinking of cancelling your policy. To request cancellation, please click on this link to go to My Account Area. Cancelling at renewal If you do not contact us, we will automatically renew your policy. If you do not...