Contact Us
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How to contact us
If you can't find the answer you are looking for in our FAQs, our UK-based team are always on standby to help! Claims: Submit a claim: Login to 'My Account', click on 'my policies and quotes' and start a new claim on the policy you need to claim...
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Where are my Policy Documents?
When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depe...
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How do I raise a complaint or submit feedback?
We're all about making insurance fairer for customers, and genuinely care about what you think. We really value feedback, as it means we can look at ways to improve our products and services and make insurance better. If you would like to share an...
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I haven't received the validation email to set up My Account
If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll re-se...
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Can I make changes to my policy?
If you need to update any details on your policy (such as your address or contact information), please get in touch with us as soon as possible so we can make sure everything is correct and up to date. It's easy to reach us by calling 0345 340 409...
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How do I ask a question about my existing cover?
Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge...
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How do I cancel my policy?
We're sorry to hear you'd like to cancel your policy with us. If you would prefer to process your cancellation over the phone, we can be reached on 0345 340 4090. To process your cancellation over email Select the "Submit a Request" or "Contact Us...