Contact Us
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How to contact Customer Support about your policy
If you need help with your current policy, you can contact us via the following: Online: You can submit a request by clicking the 'Submit a request' button below or help widget. Call us: 0345 340 4090 to discuss your policy or ask any q...
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How to refer a friend?
You can refer a friend here. Once you’ve registered both you and your friend will receive an amazon.co.uk e-gift card after each policy is in place for 30 days.
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Where are my Policy Documents?
When you purchase a policy with us, we send you a confirmation email with the policy document attached, so please check your emails to make sure this has arrived. Please also check your junk/spam folder, as they can sometimes end up in there (depe...
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How do I raise a complaint or submit feedback?
We're all about making insurance fairer for customers, and genuinely care about what you think. We really value feedback, as it means we can look at ways to improve our products and services and make insurance better. If you would like to share an...
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I haven't received the validation email to set up My Account
If you haven't received your validation email to activate your online account, try checking the junk/spam folders in your email. If you still can't find it, please send us a message or give us a call using the contact details below and we'll re-se...
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How do I update my policy?
If you would like to amend any details on your current policy you can do this via the following: Updating your pet's details and adding/removing a pet from your policy is available online via ‘My Account’ under ‘My policy and quotes’ Online:...
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How do I ask a question about my existing cover?
Full details of your cover can be found in your policy document, which we email to you when you purchase your policy. You can also access your policy details in My Account. Our policy documents are one of the first to bear the Fairer Finance badge...
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How do I cancel my policy?
We're sorry to hear you wish to cancel your policy with us, you can contact us via the following: Online: You can submit your cancellation request by using the contact us button and selecting the ‘ I am an existing customer’ request tab. C...