Claims
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Do you have a vet service that I can contact when my pet is unwell?
We know that your pets are a big part of your family, so we understand how stressful it can be if they become unwell - especially if you're not sure what to do next! That's why Bought By Many has partnered with FirstVet to provide free video consu...
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How do I make a claim?
We’re sorry to hear you need to make a claim, and hope your pet feels better soon! We don't use paper claim forms at Bought By Many. To register a claim, you can use our Snap Claims process online via My Account. Alternatively, if you would like t...
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How do I get an update on my claim?
To view the claims status tracker on our website, follow our step-by-step guide! First of all, head to our website at https://boughtbymany.com/ Unless you are there already... If you are not logged - Click on "Existing Customers" in the top right...
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What is FirstVet?
Bought By Many has partnered with FirstVet to provide free video consultations to all our pet insurance customers, which can be accessed through your smartphone or tablet. FirstVet consultations are available 24 hours a day, 7 days a week; so if y...
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Can you help me cope with loss of my pet?
As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some e...
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How do I submit a continuation claim for an ongoing condition?
It's easy to register a continuation claim, as it's done in exactly the same way that you would register any other claim. For ongoing conditions, you can submit a new claim at each new point of treatment. Alternatively, you can wait until all the ...
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Where can I find a claim form to submit a new claim?
At Bought By Many we're all about making insurance easier for our customers, so you can easily submit your claim online using the Snap Claims process via My Account. We also want to make sure we're doing our bit for the planet by reducing the amo...
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What is my claims limit for bilateral conditions?
A bilateral condition is a condition that can occur on both sides of the body. You can learn more about bilateral conditions here. If you have a 'per condition' type of policy with us the limits will apply as follows: If a condition is diagnosed ...
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Can you help find my pet?
We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you have Lost or Stolen cover as part of your policy, please consult your policy ...
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Can you help with posters/flyers for finding my pet?
We’re very sorry your pet is missing. Please contact our Claims team on 0333 130 4552 as soon as possible after your pet goes missing - we may have some suggestions to help with its safe return. If you have Lost or Stolen cover as part of your pol...
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What reward can I offer if my pet goes missing?
We hope your pet stays safe and sound. However, if you have the Lost or Stolen cover on your policy and they do go missing, please contact us as soon as possible on 0333 130 4552 - we may have some suggestions to help with its safe return. The rew...
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What should I do if my pet returns after being declared lost or stolen?
Please contact us on 0333 130 4552 to let us know the good news as soon as possible. If you have the Lost or Stolen cover included on your policy, please bear in mind that we are unable to pay for any advertising or rewards costs if your pet retur...
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What happens if my claim is lower than my MoneyBack amount?
If you're on the MoneyBack policy, your pet will be covered for up to £7000 in vet fees each year. This means that you can register any number of claims, as long as they don't exceed your limit. If you have a small claim, you can still register t...
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What are the waiting periods before I can claim?
As with many pet insurers, we have waiting periods on all of the policies in our range. This means we are not able to pay claims for: any accident that occurs or is treated within in the first 48 hours of the policy if your pet passes away in the...
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How long do I have to submit a claim?
If something happens to your pet or they fall ill, we understand that this can be a very stressful time and that registering a claim won't always be the first thing that crosses your mind! You can therefore register a claim up to 12 months from fi...
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What will I need to submit a claim?
It’s easy to submit a claim online using our Snap Claims process from the My Account area of our website. For vet fee claims, it’s helpful to upload any invoices or receipts for the treatment provided. Don't worry if you don't have these straight ...
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How do I prove the value of my pet if I need to make a claim?
In the sad event that your pet is lost, stolen or passes away, provided you have the appropriate cover, we can help with costs relating to the original value of your pet. If you have recently purchased a puppy or kitten, please make sure you safel...
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How long will it take to assess a claim?
We aim to pay out on claims as quickly as possible so that you can concentrate on helping your loved one with their recovery. Between July 2019 and January 2020, we paid out 97% of claims. Our online Snap Claims process allows us to gat...
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Can you pay claims directly to my vet?
Once a claim has been approved, we have two options: If you have paid the vet fees up front, we can reimburse you. If you are paying for your policy by monthly direct debit, we will pay the claim into the same bank account that you pay your prem...
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Can you pre-authorise my claim?
Unfortunately we are not able to pre-authorise any claims. This is because the treatment prescribed may be more or less than your vet originally quotes. We are not able to guarantee any claims until they have been assessed; however, our Claims tea...
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Do you offer a no claims discount?
At Bought By Many, we are unable to provide a no claims discount on our pet insurance policies. However, we have designed a policy where you can earn 20% of your annual premium back for every year that you don't claim! It's called our MoneyBack po...
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What is liability cover?
If you're researching whether pet insurance is right for you and your dog, liability is an important factor to consider. We've written an article about why people might need pet insurance, including liability cover, here. Liability cover is includ...
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Can you cover behavioural conditions?
At Bought By Many, we want to help you look after your pet. While it's essential to maintain their physical health, we also understand that their happiness is important too. That's why we include cover for behavioural conditions on our pet insuran...
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My pet has gone missing - what should I do next?
We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you have Lost or Stolen cover as part of your policy, please consult your policy ...
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What is my excess, and how does it work?
What is an excess? An excess is a contribution that you would need to make in the event of a claim. Most insurance policies will have an excess on them, including those in Bought By Many's own range. However, if your pet is under the age of 9, we ...
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What happens if my cover runs out?
We want to be able to give you the peace of mind that your pet is being looked after if they become ill, so our insurance policies are designed to help with unexpected veterinary costs. If your pet has several illnesses or ongoing treatments that ...
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Can I get money back if I don't claim?
If you have our MoneyBack policy, we will give you 20% of your annual premium back for every year that you don't claim! (Please note that the MoneyBack reward is a feature of the MoneyBack policy only.) At the end of each policy year, we will chec...
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What happens if my pet passes away?
We hope your pet lives a long, happy and healthy life. However, should the worst happen, we may be able to help. If you have selected the Passing Away cover on your policy, we can cover the value of your pet if they pass away due to an accident or...