Claims
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My pet is sick
Speak to a vet 24/7 with free FirstVet appointments, find out more and download the app here Please note, if your pet is seriously unwell we recommend you contact your vets immediately. This service is not available on Liability only policies.
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How do I make a claim?
Submit and track your claim in the Existing Customers section of our site. Go to your quotes and policies, select 'make a claim'. If you need to contact one of the team please email service@boughtbymany.claims
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How do I get an update on my claim?
Track your claim in the Existing Customers section of our site, this is kept up to date and if you have not heard from us, don't worry. We are working on it and we will contact you if we require any additional information To view the claims st...
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What is FirstVet?
All Bought by Many policies (excluding Liability) have access to free appointments 24/7 with First Vet. Download the app and find out more here
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Can you help me cope with loss of my pet?
As a team of pet lovers, we understand that your pet is part of your family. We also know how hard it can be when they go missing or when the time comes to say goodbye. That’s why we want to be there for you in every way we can. If you need some e...
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How do I submit a continuation claim for an ongoing condition?
It's easy to register a continuation claim, as it's done in exactly the same way that you would register any other claim. For ongoing conditions, you can submit a new claim at each new point of treatment. Alternatively, you can wait until all the ...
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Do I need a claim form?
Say goodbye to claim forms! Login to the 'Existing Customer' section of our site, select your quotes and policies and claim against your pets policy. We don't need you to fill in a claim form but if you can upload the last 2 years of your pets m...
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What is my claims limit for bilateral conditions?
A bilateral condition is a condition that can occur on both sides of the body. You can learn more about bilateral conditions here. If you have a 'per condition' type of policy with us the limits will apply as follows: If a condition is diagnosed ...
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Can you help find my pet?
We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you have Lost or Stolen cover as part of your policy, please consult your policy ...
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Can you help with posters/flyers for finding my pet?
We’re very sorry your pet is missing. Please contact our Claims team on 0333 130 4552 as soon as possible after your pet goes missing - we may have some suggestions to help with its safe return. If you have Lost or Stolen cover as part of your pol...
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What reward can I offer if my pet goes missing?
We hope your pet stays safe and sound. However, if you have the Lost or Stolen cover on your policy and they do go missing, please contact us as soon as possible on 0333 130 4552 - we may have some suggestions to help with its safe return. The rew...
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What should I do if my pet returns after being declared lost or stolen?
Please contact us on 0333 130 4552 to let us know the good news as soon as possible. If you have the Lost or Stolen cover included on your policy, please bear in mind that we are unable to pay for any advertising or rewards costs if your pet retur...
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What happens if my claim is lower than my MoneyBack amount?
If you're on the MoneyBack policy, your pet will be covered for up to £7000 in vet fees each year. This means that you can register any number of claims, as long as they don't exceed your limit. If you have a small claim, you can still register t...
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What are the waiting periods before I can claim?
As with many pet insurers, we have waiting periods on all of the policies in our range. This means we are not able to pay claims for: any accident that occurs or is treated within in the first 48 hours of the policy if your pet passes away in the...
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How long do I have to submit a claim?
12 months from first diagnosis of an illness by a vet, or from the date that an accident happened. To learn more about Bought By Many's claims processes, you can read our guide here.
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What will I need to submit a claim?
Visit the 'Existing Customers' section on our site, select 'My quotes and policies' and chose the policy you would like to claim against. Supplying two years of your pets medical history along with an itemised invoice from your vet will speed th...
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How do I prove the value of my pet if I need to make a claim?
In the sad event that your pet is lost, stolen or passes away, provided you have the appropriate cover, we can help with costs relating to the original value of your pet. If you have recently purchased a puppy or kitten, please make sure you safel...
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How long will it take to assess a claim?
We aim to pay out on claims as quickly as possible so that you can concentrate on helping your loved one with their recovery. Between July 2019 and January 2020, we paid out 97% of claims. Our online Snap Claims process allows us to gat...
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Can you pay claims directly to my vet?
Yes, when you submit your claim online simply select who needs to be paid. You can learn more about how to make a claim here.
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Can you pre-authorise my claim?
Unfortunately we are not able to pre-authorise claims. Treatment prescribed may be more or less than the price quoted by your practice. If you have a question about what your policy covers you can contact our claims team by emailing support@bought...
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Do you offer a no claims discount?
At Bought By Many, we are unable to provide a no claims discount on our pet insurance policies. However, we have designed a policy where you can earn 20% of your annual premium back for every year that you don't claim! It's called our MoneyBack po...
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What is liability cover?
If you're researching whether pet insurance is right for you and your dog, liability is an important factor to consider. We've written an article about why people might need pet insurance, including liability cover, here. Liability cover is includ...
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Can you cover behavioural conditions?
At Bought By Many, we want to help you look after your pet. While it's essential to maintain their physical health, we also understand that their happiness is important too. That's why we include cover for behavioural conditions on our pet insuran...
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My pet has gone missing - what should I do next?
We’re very sorry your pet is missing. Please contact us as soon as possible after your pet goes missing - we can give some advice to help with their safe return. If you have Lost or Stolen cover as part of your policy, please consult your policy ...
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What is my excess, and how does it work?
What is an excess? An excess is a contribution that you would need to make in the event of a claim. Most insurance policies will have an excess on them, including those in Bought By Many's own range. However, if your pet is under the age of 9, we ...
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What happens if my cover runs out?
We want to be able to give you the peace of mind that your pet is being looked after if they become ill, so our insurance policies are designed to help with unexpected veterinary costs. If your pet has several illnesses or ongoing treatments that ...
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Can I get money back if I don't claim?
If you have our MoneyBack policy, we will give you 20% of your annual premium back for every year that you don't claim! (Please note that the MoneyBack reward is a feature of the MoneyBack policy only.) At the end of each policy year, we will chec...
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What happens if my pet passes away?
We hope your pet lives a long, happy and healthy life. However, should the worst happen, we may be able to help. If you have selected the Passing Away cover on your policy, we can cover the value of your pet if they pass away due to an accident or...